Refund & Dispute Policy

Aimora offers a 7-day free trial with no credit card required. You cannot be charged during the trial. If you see any charge during your trial period, contact us immediately at info@goaimora.com and we will investigate and refund it in full.

• Billing error — if you were charged incorrectly (e.g. charged twice, charged after cancelling, or charged the wrong amount), you are entitled to a full refund of the incorrect charge regardless of timing.

We generally do not issue refunds in the following circumstances:

• Change of mind after actively using the Premium features during the period
• Failure to cancel before a renewal you were aware of
• Account suspension due to violation of our Terms of Service

We evaluate all requests individually and may make exceptions at our discretion. When in doubt, just ask.

Email us at info@goaimora.com with the subject line "Refund Request" and include:

• The email address on your Aimora account
• The date of the charge
• The reason for your refund request

We will respond within 2 business days. Approved refunds are processed back to your original payment method within 5–10 business days depending on your bank or card issuer.

If you have a billing concern, please contact us directly before filing a chargeback with your bank. We can almost always resolve issues faster this way — chargebacks cause delays for both parties and may result in your account being suspended while the dispute is under review.

If you do file a chargeback, we will respond to your bank with transaction records and our policy documentation. Chargebacks filed for situations that fall outside our refund policy may be disputed.

For unresolved disputes, governing law is the State of Maryland, United States. See our Terms of Service for full dispute resolution terms.